Support
Email [email protected]. We respond within one business day, Monday to Friday.
What to include
To help us answer quickly, please include:
- Your Revit version (for example, Revit 2025 and its update level).
- Your Codex version.
- The diagnostics text from Codex, copied and pasted into your email.
- What you did, what you expected and what happened instead.
About sample files and client drawings
Never send client drawings unless you have permission to share them.
Please prefer a synthetic sample: a small DXF you create that reproduces the problem without any client or project information.
Before you write
- Check the list of entity types Codex converts today. DWG files must be saved as DXF first, and some entity types are not yet supported.
- If your download link has expired, see how Codex downloads work.
Other contacts
- Billing, invoices, seat changes and refunds: [email protected]
- Enterprise licensing, evaluations and larger deployments: [email protected]
- Feature requests and product feedback: [email protected]
- General questions about guides and resources: [email protected]
- Privacy requests: [email protected]
- Legal notices: [email protected]
- Security vulnerabilities: [email protected] (see our security.txt)